Thank you for shopping with Amzina.

Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help with a fair and transparent return and refund process.

Return Eligibility

You may request a return, replacement, or refund if:

• You received a damaged or defective item
• You received the wrong product
• The item received is significantly different from the product description

To qualify for a return or refund:

• Your request must be submitted within 7 days of receiving the order
• The item should be unused and in its original condition whenever applicable
• Proof of the issue may be required (photos or videos)

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is incorrect, damaged, or defective due to our error
• If the issue is caused by us, we may provide a replacement, refund, or cover the return shipping cost

Restocking Fees

We do not charge any restocking fees.

Return Address

Amzina Returns Center
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

Refund Process

Once your return or refund request is reviewed and approved:

• We will verify the issue with our fulfillment partner or supplier
• Approved refunds are processed within 5–10 business days
• Refunds will be issued to your original payment method

Please note that depending on your bank or payment provider, additional processing time may apply.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, abuse, or improper handling
• Final sale or clearance items
• Customized, personalized, or special-order products

International Orders

As we work with international fulfillment partners, return shipping and refund processing times may vary depending on your location and shipping carrier.

We always aim to resolve issues fairly, quickly, and professionally.

Refund Approval Conditions

Refunds or replacements are approved only after:

• Verification of the reported issue
• Review of photo or video evidence when necessary
• Confirmation of order details and eligibility

Cancellations

Orders may only be canceled within a limited time after purchase before processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact our support team.

Customer Support

• Email: supportamzina@gmail.com
• Phone: +1 (518) 872-8761
• Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States

Thank you for choosing Amzina. We appreciate your trust and support.